FAQ

1. Scope of Policy

This FAQ applies to furniture and home products, including related accessories, sold by Tradebridgelogistics online store to customers in the United States. By browsing or placing an order, customers agree to comply with this policy.

2. Order Processing Time

All orders will be processed within 1–3 business days after payment confirmation (excluding weekends and U.S. public holidays), including order verification, packaging, and generating shipping labels.

3. Shipping Carriers

We use UPS, FedEx, and USPS to ensure safe and timely delivery of orders across the United States, including urban and remote areas.

4. Shipping Fees

Orders of $110 or more qualify for free shipping.
Orders under $110 will incur a $10 shipping fee. 

5. Receiving and Inspection

Customers should inspect the packaging and product upon delivery. If any damage or missing items are found, please contact customer service immediately.

6. No-Reason Return Policy

Customers may request a return within 14 days of receiving the product if they are not satisfied.
Returned products must remain in their original condition, minor signs of use are allowed, but they must not be damaged or contaminated, and must be resalable. Please refer to the detailed Return policy.

7. Return Process

Customers must submit a return request via email to info@tradebridgelogisticsllc.com, providing the order number .
Customer service will respond within 24 hours and guide you through the return process.

8. Exchange Policy

Customers may request an exchange within 14 days of receiving the product .

9. Exchange Process

Submit an exchange request to info@tradebridgelogisticsllc.com providing the order number and product name.
Customer service will respond within 24 hours and arrange the shipment of the replacement item and the return of the original product.

10. Delivery Time

Once the order is shipped, delivery typically takes 4–7 business days, depending on the customer’s address and the carrier. 

11. Payment and Invoice

After payment is completed, an electronic invoice will be automatically generated and sent to the email address provided at checkout. The invoice includes order details and the total amount.

12. 2-Year Warranty

Furniture products purchased from Tradebridgelogistics are covered by a 2-year limited warranty from the date of purchase, applicable to material or manufacturing defects.
The warranty does not cover damage caused by misuse or improper handling.

13. Contact Information

For any questions or assistance, please contact us via:

  • Phone: +1 9182776670

  • Email: info@tradebridgelogisticsllc.com

    Office hours: Monday to Friday, 8:00 AM – 6:00 PM (GMT-5).

    We commit to responding within 24 hours.

14. Company Information

This website is owned by TRADE BRIDGE LOGISTICS LLC
Company Name:TRADE BRIDGE LOGISTICS LLC
Address: 1550 EL CAMINO RD APT 3, JACKSONVILLE, FL 32216, United States
EIN: 61-2193258